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Which Desk? *
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What task are you completing? *
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use the Res Lookup (7 digit number, NOT netID)
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Who completed the manual lockout? *
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Where is the access problem? *
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Is this access problem a result of a room move? *
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Is this a new WildCard from the WC Office? *
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LOCKOUT - Did you:
- verify the resident's identity,
- select a temp card from the binder and search for it in Persona,
- set the expiration for 24 hours from now,
- add the resident's name in the "Assigned To" section,
- select the correct Access Level (room number)
- click save & return? *
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SUMMER STORAGE - Did you:
- verify the resident's identity,
- select a temp card from the binder for the storage location? *
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SUMMER STORAGE (2) - Did you:
- issue the student a hard key in KeyTrak for the storage location?
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LOST WILDCARD - Did you:
- verify the resident's identity,
- select a temp card from the binder and search for it in Persona,
- set the expiration for the next business day,
- add the resident's name in the "Assigned To" section,
- select the correct Access Level (room number),
- click save & return? *
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ACCESS PROBLEM - Did you:
- verify the resident's identity,
- select a temp card from the binder and search for it in Persona,
- set the expiration for the next business day,
- add the resident's name in the "Assigned To" section,
- select the correct Access Level (room number),
- click save & return? *
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RESETTING TEMP CARD - Did you:
- search for the card in Persona,
- remove the resident's name from "Assigned To,"
- remove the access,
- click save & return,
- put the card back in the correct slot in the binder? *
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